Data Deletion & Exit Policy
Cloud-IAM provides clear guarantees around data deletion, retention, and exit procedures to ensure compliance with GDPR and contractual obligations.
For step-by-step instructions on deleting deployments, see the How-to Deletion Guide.
Account Closure Process
- Free-tier deployments can be deleted directly from the Cloud-IAM Console.
- Paid deployments require a formal deletion request via the Cloud-IAM support team to ensure contractual compliance and prevent accidental data loss.
Retention timelines
Cloud-IAM ensures secure and complete deletion of all your data within 30 days after cancellation.
This applies to all Managed Keycloak deployment data, including:
- Deployment data & Configuration
- Monitoring logs and metrics
- Snapshots
- Backups
Data Export before deletion
Customers are responsible for exporting their data before requesting deletion.
Cloud-IAM provides:
- Keycloak-compatible JSON exports - See Exports & Imports
- Full PostgreSQL backup dumps - See Backups
Certification of deletion
Cloud-IAM provides an email confirmation once all customer data related to the deleted deployment has been irreversibly removed.
The confirmation includes:
- Deployment name
- Deployment ID
- Official date of deletion
Client exit checklist
Before closing your Cloud-IAM account, we recommend:
- Exporting all required data (users, configurations, backups).
- Reviewing retention timelines to plan your exit accordingly.
- Submitting a formal deletion request (for paid plans).
- Receiving certification of deletion by Cloud-IAM.