Cloud-IAM technical support team
This page provides key concepts and reference information about technical support team of Cloud-IAM.
To learn how to contact our team, please visit our Ticket Center Guide.
Get assistance
Cloud-IAM technical team is here to help you and provide assistance on your managed keycloak to:
- Any question related to Keycloak as a service
- Migration and integration on Cloud-IAM
- Configuration and customisation of your Keycloak instance with Cloud-IAM's feature
- Troubleshooting incident affecting accessibility or functionality on your deployment
- Update your Keycloak deployment
- And much more...
Availability of technical support team
Cloud-IAM's technical are based in France 🇫🇷, and support is available during office hours in Europe.
From the ticket centre you can directly see the availability of our Technical support team.
Communication languages
As a global company with customers from various countries, we are committed to providing seamless support in multiple languages.
To ensure you receive the best possible assistance, kindly communicate with our support team in one of our primary languages: English or French.
Response time of technical support team
Cloud-IAM performance guarantees related to response time are expressed in terms of the level of support chosen by the customer, as well as the severity of the incident.
For more information about response time, please visit: