Cloud-IAM | DOCS

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Plans ​

At Cloud-IAM, our plans are tailored to your needs, based on the total number of users and realms in your Keycloak deployment. You can explore all available plans here. Our plans scale from as few as 100 users to over millions of users, offering flexibility for both small projects and enterprise-level deployments.

With Cloud-IAM, you enjoy transparent pricing and predictable growth, so you always know what to expect as your organization expands. Pricing is based on the total number of user accounts, not Monthly Active Users (MAU), which can fluctuate depending on your usage patterns. Accurately counting your users ensures a consistent, predictable cost that scales with your organization over the years.

To estimate your total user count, sum all unique user accounts connected to your Keycloak instance. This includes users authenticated through identity providers, social login, Azure AD, or LDAP, anyone accessing your applications via Keycloak counts toward your total.

If you’re unsure how to calculate your total, contact our support team. We’ll help you analyze your setup and provide an accurate estimate.

Soft limits ​

When one of your deployment reaches its plan limits (for example the maximum number of users or maximum number of realms), our team will be notified and will contact you to talk about what to do next :

  • either remove users or realms
  • or upgrade to a bigger subscription plan

Cloud-IAM never stop our customer deployments without multiple prior notice.

Upgrade your plan ​

If you need to accommodate additional users or realms, you can upgrade to a higher plan. Follow the instructions below based on your current plan to ensure a smooth upgrade process.

Contact the Cloud-IAM support team to upgrade your plan.

Our technical team will review your request and adjust your subscription to match your needs, ensuring that all data and configurations remain intact during the upgrade process.

Additionally, your subscription will be updated with the prorated usage of your previous plan on your next invoice, if needed.

Freemium Deployment ​

Step 1 – Create a New Deployment ​

Use the automated creation form by clicking "+ Create New Deployment" in the Deployments section of the Cloud-IAM portal.

For detailed guidance, see Deploy Managed Keycloak. Once your new deployment is created, proceed to the next step.

Step 2 – Export and Import Data ​

Freemium plans do not support the built-in Export/Import feature.

Contact Cloud-IAM support and provide:

  • Previous deployment name
  • Previous deployment ID
  • New deployment name
  • New deployment ID

Our team will migrate your data and ensure all key characteristics of your old deployment are preserved.

Deployment URL Update

The URL of your deployment will change from: https://lemur-XXXXX.cloud-iam.com/auth/admin/*your_old_deployment*/console/
according to the URL you define for your new dedicated deployment.