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Frequently asked questions ​

What's the difference between self-hosted Keycloak and Cloud-IAM? ​

The answer depends on the size of your Ops team as well as its level of maturity on DevOps practices.

To get your self-hosted Keycloak running you need to consider:

  • Installation
  • Configuration management
  • Supervision and alerting
  • Backups
  • Patch Management
  • Upgrade management, each new version must be qualified
  • Security hardening and infrastructure updates

When our Cloud-IAM expert team setup self-hosted Keycloak clusters for our consulting clients, it can take between 20 and 25 days of work, which we often see spread over a 2 months period (minimum) in order to setup 2 environments (staging and production).

This estimate includes knowledge transfer and it ends when the consulting client starts to connect its applications to the production IAM.

With Cloud-IAM you get a battle tested, production ready Keycloak cluster in 1 hour.

Are you running Kubernetes clusters for the deployments? ​

No, deployments are built on bare metal servers to ensure a complete isolation.

Can I deploy custom theme on free plan? ​

No, as free plan run on shared instance, we can not allow customers to deploy custom extensions for security reasons.

How to activate MFA on my Cloud-IAM account? ​

Cloud-IAM account management console does not offer Multiple Factor Authentication (MFA) as a setting parameter.

In order to activate Multiple Factor Authentication (MFA) to Cloud-IAM's customer organization, please contact Cloud-IAM support.

Once activated, OTP device registration will be available at customer's next login.

How can I get my invoices? ​

The invoices are available through the 'Billing details' button on the Organization page. You'll get access to the payment methods and to the previous invoices.

SSL / TLS protocols supported ​

Cloud-IAM only supports TLS protocol v1.2 and v1.3. We don't accept any version of SSL protocol anymore due to previous vulnerabilities.