Trigger On-call

The Cloud-IAM On-call support team monitors your Keycloak deployment 24/7 to ensure high availability and performance.

In the event of a P1-critical incident, and if your support plan includes on-call privileges, you can immediately trigger an alert. This will notify our team and initiate a rapid response to resolve the issue as quickly as possible.

For full details about our On-call team and how the Trigger On-call process works, please refer to the Cloud-IAM On-call Team page.

How to trigger our on-call team

Step 1 - Access the on-call ticket center

To access your the On-Call ticket:

1. Open Cloud-IAM console
2. Navigate to Support
3. Then select Trigger on-call

Cloud-IAM Console - Access the on-call ticket center

Access Requirements for Triggering On-call

Access to the On-call ticket feature requires:

• An active Cloud-IAM Console account linked to the organisation that own the deployment
• A support level that includes on-call privileges

Learn more on the Cloud-IAM Pricing page.

Step 2- Complete the on-call request form

1. Select the affected deployment from the dropdown list
2. Provide a clear description of the incident, including any relevant logs or context
3. Confirm the severity by acknowledging that the issue is a critical emergency
4. Finally click Trigger support team to submit the request

Once submitted, our On-call Support Team will be alerted immediately, acknowledge your request, and begin investigating the issue.

Cloud-IAM Console - Complete the on-call request form