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Billing

Billing details

If a paying subscription is attached to the organization, the 'Billing details' button is available to get access to the payment method settings and invoices from your 'Organisation'.

Payment methods

Two payment methods are available with Cloud-IAM subscriptions.

The customer can either choose the Credit Card payment method:

Credit card payment
Credit card payment

If this is not suitable for the customer, the other payment method is the SEPA Direct Debit

SEPA Direct Debit
SEPA Direct Debit

WARNING

Please note that SEPA payment methods may sometimes take more time to be received by us. This can result in the payment being marked as 'Pending'.

Billing cycles

We offer the following payment cycles:

  • The monthly offer is without commitment. Each month, you are debited for the next month. You can stop the subscription for the next month at any time.
  • The annual offer commits you for 1 year. The amount is debited when you subscribe for the whole year. You benefit from a 10% discount. After one year, you can stop the subscription.

Access to Stripe application (billing)

Here are the step to access Stripe application (billing).

Step 1 - Access to Cloud-IAM App

From the login form, provide your username and its associated password. Then click on "Sign In", you will be redirected to the Cloud-IAM application and logged in.

Step 2 - Access to your organisation

From Cloud-IAM app select Organisation from the navigation bar.

Organisation nav-bar
Organisation nav-bar

Step 3 - Access to your Stripe application (billing)

From Organisation page select Billing details you will be redirect to Stripe application (billing).

Billing details
Billing details

You are now on the Stripe application (billing) page.

Stripe application (billing)
Stripe application (billing)

Edit your billing information

Billing information can be update directly via Stripe application, such as:

  • Billing adress.
  • E-mail.
  • Tax ID.

Step 1 - Access to Stripe application (billing)

Please refer to the following tutorial

Step 2 - Update billing information

From Stripe application (billing) page select Update information you will be redirect to a form where you can modify your billing information.

Update information
Update information
Update information Form
Update information Form

Edit Payment method add, delete, update (make default)

Billing payment method can be : add, delete, update (make default), directly via Stripe application.

Access to Stripe application (billing)

Please refer to the following tutorial

Add new billing payment method

From Stripe application (billing) page select + Add payment method you will be redirect to a form where you can complete with your payment method.

Add payment method
Add payment method
Add payment method - Card Form
Add payment method - Card Form
Add payment method - SEPA Form
Add payment method - SEPA Form

Delete billing payment method

From Stripe application (billing) page select ... of your payment method that you would like to delete, than select Delete

Delete
Delete

INFO

You cannot delete a method chosen by default. To delete it, simply choose another default payment method and then delete it.

Update (make default) billing payment method

From Stripe application (billing) page select ... of your payment method that you would like to chose by default, than select Make default

Update (make default)
Update (make default)

Invoice status

From Stripe application (billing) page, you have access to the history of your invoices, but also their statuses.

  • Open : the bill is due
  • Paid : the bill is paid
  • Overdue : the bill has not yet been paid
Invoice status
Invoice status

Pay an Open or Overdue bill

Step 1 - Access to Stripe application (billing)

Please refer to the following tutorial

Step 2 - Go to the section Invoice history

From Stripe application (billing) scroll down to "Invoice history"

Invoice history
Invoice history

Step 3 - Select the invoice to be pay

From Stripe application (billing) select the date on the invoice you want to pay by, you will then be redirected to the payment form.

Access Invoice
Access Invoice