Billing and Subscriptions references
This page provides key concepts and reference information about billing and subscriptions in Cloud-IAM.
To learn how to manage your subscription, update payment methods, or handle invoices, please visit our Billing and Subscription How-To Guide.
Payment methods
Cloud-IAM supports three primary payment methods, all managed securely through the Stripe billing portal unless otherwise noted:
Credit Card
The most common and convenient payment method, processed securely via the Stripe billing portal. (i.e. visa, amex, cb, mastercard)
SEPA Direct Debit
An alternative option for customers preferring direct bank debits, also managed through the Stripe billing portal.
SEPA Direct Debit Processing Time
SEPA Direct Debit payments can take longer to process than other methods.
During this time, the payment status may appear as Pending until the transaction is fully completed.
Bank transfer
For customers preferring direct bank transfers, this option is available upon request.
Please contact our support team to validate this payment method and receive payment instructions.
Invoice status
Within the Stripe billing portal, you can view the status of all your invoices:
- Open: Invoice is due and awaiting payment.
- Paid: Invoice has been successfully paid.
- Overdue: Invoice payment is past due.
Billing cycles
At Cloud-IAM, your billing cycle determines how often you're charged and the level of commitment involved. All payments are made upfront, and you can choose your preferred billing frequency at the time of subscription:
Monthly
Billed at the start of each month for the upcoming month, the monthly plan is ideal for short-term use, testing, or when flexibility is important. You can cancel at any time in accordance with Cloud-IAM’s terms of service.
Yearly
Billed once for the entire upcoming year, this plan includes a 10% automatic discount clearly reflected on your invoice. After one year, you’re free to renew or cancel your subscription in accordance with Cloud-IAM’s terms of service.
Can I switch from monthly to yearly?
Yes – You can start with a monthly plan and upgrade to a yearly subscription at any time to benefit from the discount. Please note: the discount is not retroactive and only applies from the moment the yearly plan is activated.
If you switch from yearly back to monthly, you will no longer benefit from the yearly discount.
Subscription renewal
At Cloud-IAM, we understand that your Keycloak deployment is a critical component of your IT infrastructure. To guarantee service continuity, Cloud-IAM never performs a hard shutdown of any active Keycloak deployment. Termination will only occur if explicitly requested by the customer or, in rare and justified cases, after multiple prior notifications in accordance with our Terms of Service.
Auto-Renewed by default
To minimize the risk of service interruption, all subscriptions are automatically renewed by default. This ensures uninterrupted service and removes the need for manual renewal actions on your part.
Manual Renewal
If your organization prefers not to use auto-renewal, simply contact our support team to request a manual renewal setup. In this case, our customers team will proactively notify you before your subscription ends to confirm whether you'd like to renew.