Manage your billing and subscription

Subscription usage and management are handled directly within the Cloud-IAM Console.
This includes viewing your current plans, checking usage quotas, and managing deployments linked to your organization.

Billing is securely managed through the Stripe billing portal, where you can update payment methods, edit billing details, and download invoices or receipts. This guide walks you through how to access both systems and perform common billing and subscription tasks with ease.

For in-depth information on billing concepts, payment method types, subscription plans, and billing cycles, please visit our Billing and Subscription Reference page.

How to access your subscription overview

If you have subscribed to a paid deployment, it will be linked to your organization.

To view your subscription details:

1. Open Cloud-IAM console
2. Navigate to Settings section (a)
3. Click on Billing tab (b)

You will now see a list of all your active subscription plans, including detailed usage quotas and limits associated with each plan under your organization.

Cloud-IAM Console - Subscription Listing

How to access billing management page

To manage your payment methods, view billing information, or download invoices, you can access your Stripe-hosted billing portal.

Here’s how:

1. Open Cloud-IAM console
2. Navigate to Settings section (a)
3. Click on Billing tab (b)
4. Then click on Manage billing (c)

Cloud-IAM Console - Subscription Listing

You’ll be redirected to the Stripe billing portal.

Stripe billing portal - Billing management page

How to edit your billing information

You can update your billing information directly via the Stripe billing portal.

Editable fields include:

• Company name
• Billing address
• E-mail
• Tax ID (VAT N°)

To update your information:

1. Follow the steps in the How to access billing management page section
2. Then click on Update information selector

You’ll be redirected to a form in the Stripe portal where you can edit and save your billing details.

Stripe billing portal - Update information

How to edit your payment method (Add, Remove, Update, or Set as Default)

You can manage your billing payment methods: add, delete, update, or set a default—directly through the Stripe billing portal.

Add a new payment method

To add new payment method:

1. Follow the steps in the How to access billing management page section
2. Then click on + Add payment method option

You’ll be redirected to the Stripe portal, where you can enter your new payment details and save them. For more information on supported payment types, see Payment Methods Reference.

Stripe billing portal - Add payment method

Delete a payment method

To remove a payment method from your billing account:

1. Follow the steps in the How to access billing management page section
2. Locate the payment method you wish to delete and click the ... (More options) menu next to it
3. Then click on Delete to confirm and remove the payment method.

Stripe billing portal - Delete payment method

Default Payment Method Cannot Be Deleted

You cannot delete a payment method that is currently set as default.
To remove it, first assign another method as the default, then proceed with deletion.

Set a default payment method

To designate a payment method as the default for your billing account:

1. Follow the steps in the How to access billing management page section
2. Locate the payment method you wish to use as default and click the ... (More options) menu next to it
3. Then click on Make default your choice

Stripe billing portal - Set as default payment method

How to pay an Open or Overdue invoice

To pay your invoice from your billing account:

1. Follow the steps in the How to access billing management page section
2. Scroll down to the "Invoice history" section
3. Locate the invoice marked as Openor Overdueand click on the corresponding date to open the invoice details
4. You will be redirected to a secure payment form where you can complete the payment.

Stripe billing portal - Pay invoice

How to download invoice or receipt

To download a paid invoice or receipt from your billing account:

1. Follow the steps in the How to access billing management page section
2. Scroll down to "Invoice history" section
3. Locate the invoice you want to download and click the date to view its details
4. Click Download invoice or Download receipt to generate a PDF file.

Stripe billing portal - Download previous invoice or receipt