Trigger the on-call team
The on-call team monitors deployments 24 hours a day, 7 days a week.
If your level of support allows it, you can immediately trigger an incident so that our team can intervene as quickly as possible by clicking on the 'Trigger incident' button:
If the incident is not critical and does not require an immediate response from our support team, we advise you to submit a support ticket.
Any abuse may result in a €200 charge. Please consult our SLAs for more information.
Next, you will need to provide a description of the incident beforehand so that we can be as efficient as possible in resolving it:
Then simply click on the 'Report Incident' button.
Once the incident has been triggered, a number of steps will follow:
- triggering the on-call team
- creation of a support ticket, copied to all members of the organisation
- the expert in charge of your incident contacts you